Phone Leaderboard
Answer Rate · Missed Calls · Revenue at Risk · October 2026
13
Days Left · Day 9/22
Data as of Oct 13
13
Days Left
Day 9 of 22 complete
Data as of Oct 13
📞
Ring Ring — Who's Picking Up?
Ranked by Answer Rate · Missed calls = missed revenue
70%
Org Answer Rate
as of Oct 13
80%
Target
Total Calls
3,818
2,674 answered
Missed Calls
1,144
30.0% miss rate
Revenue at Risk
$202K
~$177/missed call
Biggest Gap
PR
48% answer rate
Top 3 — Best Answer Rates
🥈
2nd Place
LT
H&N Lincoln Trail
324/417 calls
🥇
Phone Champ
LKW
H&N Lakewood
550/706 calls
📞 Phone Champ
🥉
3rd Place
HNR
H&N Radcliff
293/383 calls
Full Leaderboard
| Rank | Location | Total Calls | Answered | Missed | Answer Rate | Est. Revenue at Risk |
|---|---|---|---|---|---|---|
| #1 | LKWH&N Lakewood 🐐 | 706 | 550 | 156 | 78.0% | $27,612 |
| #2 | LTH&N Lincoln Trail | 417 | 324 | 93 | 78.0% | $16,461 |
| #3 | HNRH&N Radcliff | 383 | 293 | 90 | 77.0% | $15,930 |
| #4 | HNSH&N Shepherdsville | 288 | 214 | 74 | 74.0% | $13,098 |
| #5 | PBProctor Bardstown | 584 | 423 | 161 | 72.0% | $28,497 |
| #6 | OSBOsbourne Family | 453 | 323 | 130 | 71.0% | $23,010 |
| #7 | HNKH&N King | 344 | 238 | 106 | 69.0% | $18,762 |
| #8 | PRProctor Radcliff | 643 | 309 | 334 | 48.0% | $59,118 |
💸
Revenue at Risk from Missed Calls
$202,488
Total at risk MTD
1,144 missed calls × $177/call
$67,260
Recoverable to 80% target
380 fewer misses if org hits 80%
How This Is Calculated
32%
New Patient Call Rate
of inbound calls are prospective new patients
65%
Close Rate (if answered)
of answered new patient calls convert
$850
Avg New Patient Value
first visit + same-day treatment
32% × 65% × $850 = ~$177 expected value per missed call