Phone Leaderboard
Answer Rate · Missed Calls · Revenue at Risk · August 2026
14
Days Left · Day 7/21
Data as of Aug 11
14
Days Left
Day 7 of 21 complete
Data as of Aug 11
📞
Ring Ring — Who's Picking Up?
Ranked by Answer Rate · Missed calls = missed revenue
66.6%
Org Answer Rate
80%
Target
Total Calls
2,490
1,659 answered
Missed Calls
831
33.4% miss rate
Revenue at Risk
$147K
~$177/missed call
Biggest Gap
HNK
56% answer rate
Top 3 — Best Answer Rates
🥈
2nd Place
HNS
H&N Shepherdsville
137/183 calls
🥇
Phone Champ
LKW
H&N Lakewood
381/481 calls
📞 Phone Champ
🥉
3rd Place
LT
H&N Lincoln Trail
182/265 calls
Full Leaderboard
| Rank | Location | Total Calls | Answered | Missed | Answer Rate | Est. Revenue at Risk |
|---|---|---|---|---|---|---|
| #1 | LKWH&N Lakewood 🐐 | 481 | 381 | 100 | 79.0% | $17,700 |
| #2 | HNSH&N Shepherdsville | 183 | 137 | 46 | 75.0% | $8,142 |
| #3 | LTH&N Lincoln Trail | 265 | 182 | 83 | 69.0% | $14,691 |
| #4 | PBProctor Bardstown | 384 | 258 | 126 | 67.0% | $22,302 |
| #5 | OSBOsbourne Family | 361 | 232 | 129 | 64.0% | $22,833 |
| #6 | PRProctor Radcliff | 338 | 203 | 135 | 60.0% | $23,895 |
| #7 | HNRH&N Radcliff | 248 | 137 | 111 | 56.0% | $19,647 |
| #8 | HNKH&N King | 230 | 129 | 101 | 56.0% | $17,877 |
💸
Revenue at Risk from Missed Calls
$147,087
Total at risk MTD
831 missed calls × $177/call
$58,941
Recoverable to 80% target
333 fewer misses if org hits 80%
How This Is Calculated
32%
New Patient Call Rate
of inbound calls are prospective new patients
65%
Close Rate (if answered)
of answered new patient calls convert
$850
Avg New Patient Value
first visit + same-day treatment
32% × 65% × $850 = ~$177 expected value per missed call