Phone Leaderboard
Answer Rate · Missed Calls · Revenue at Risk · June 2026
9
Days Left · Day 12/21
Data as of Jun 16
9
Days Left
Day 12 of 21 complete
Data as of Jun 16
📞
Ring Ring — Who's Picking Up?
Ranked by Answer Rate · Missed calls = missed revenue
73%
Org Answer Rate
80%
Target
Total Calls
2,699
1,969 answered
Missed Calls
730
27.0% miss rate
Revenue at Risk
$129K
~$177/missed call
Biggest Gap
HNK
54% answer rate
Top 3 — Best Answer Rates
🥈
2nd Place
LT
H&N Lincoln Trail
246/314 calls
🥇
Phone Champ
LKW
H&N Lakewood
724/850 calls
📞 Phone Champ
🥉
3rd Place
HNS
H&N Shepherdsville
105/147 calls
Full Leaderboard
| Rank | Location | Total Calls | Answered | Missed | Answer Rate | Est. Revenue at Risk |
|---|---|---|---|---|---|---|
| #1 | LKWH&N Lakewood 🐐 | 850 | 724 | 126 | 85.0% | $22,302 |
| #2 | LTH&N Lincoln Trail | 314 | 246 | 68 | 78.0% | $12,036 |
| #3 | HNSH&N Shepherdsville | 147 | 105 | 42 | 71.0% | $7,434 |
| #4 | PBProctor Bardstown | 368 | 256 | 112 | 70.0% | $19,824 |
| #5 | PRProctor Radcliff | 199 | 138 | 61 | 69.0% | $10,797 |
| #6 | HNRH&N Radcliff | 352 | 220 | 132 | 63.0% | $23,364 |
| #7 | OSBOsbourne Family | 329 | 205 | 124 | 62.0% | $21,948 |
| #8 | HNKH&N King | 140 | 75 | 65 | 54.0% | $11,505 |
💸
Revenue at Risk from Missed Calls
$129,210
Total at risk MTD
730 missed calls × $177/call
$33,630
Recoverable to 80% target
190 fewer misses if org hits 80%
How This Is Calculated
32%
New Patient Call Rate
of inbound calls are prospective new patients
65%
Close Rate (if answered)
of answered new patient calls convert
$850
Avg New Patient Value
first visit + same-day treatment
32% × 65% × $850 = ~$177 expected value per missed call